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Camper Van RENTAL FAQs

Rental Agreement Terms and Conditions

Rental Terms and Conditions

1.     GENERAL 

1.1 These Terms and Conditions shall be incorporated into and govern this Agreement made between the Owner and the Hirer whose names and addresses are set out on the Rental Agreement to the exclusion of all or any other terms and conditions.

1.2 Words and expressions defined in the Agreement shall where applicable have the same meanings when used herein. In addition the term "Vehicle" when used herein shall (if applicable) be deemed to include any replacement vehicle and all tyres, tools, accessories, parts and equipment relating to Vehicle.

1.3 Where the person signing this Agreement on behalf of Hirer is not Hirer, he or she represents and warrants to Owner that he or she is authorised to sign and to enter into this Agreement for and on behalf of Hirer and all agreements and obligations on the part of Hirer hereunder shall be deemed to be made by such person jointly and severally with Hirer.


2.1 Owner agrees to let and Hirer agrees to take on hire Vehicle upon and subject to the terms and conditions of this Agreement.

2.2 The period of hire shall commence on the Time and Date Out specified on the Agreement and shall continue (subject to earlier termination by either party or any extension in accordance with this Agreement) until the Time and Date Due Back specified in the Agreement.

2.3 The period of hire may not be extended without Owner's prior written consent and charges will be applied for late returns at the daily rate.


3.1 Hirer will not use Vehicle or allow Vehicle to be used for any purpose for which it is neither designed, suitable nor hired including (without limitation) the carriage of passengers and/or property for hire or reward; any unlawful, hazardous or unusual purpose; propelling or towing any other vehicle or trailer or for any similar purpose without Owner's prior written consent; racing, rallying, pace-making, reliability, speed testing or other trials, competitions of any sort or driving tuition; carrying a number of passengers and/or property which would cause Vehicle to be overloaded or would cause any applicable restriction to be exceeded; the use of Vehicle on any surface other than roads with a tarmac or concrete surface over which there is a right of way (public or private) for motor vehicles.

3.2 Hirer will not allow Vehicle to be driven by any person who has not been approved in writing by the Owner.

3.3 Hirer will not take or allow Vehicle to be taken outside the United Kingdom without Owner's prior written consent. As a pre-condition of any consent Hirer must produce to Owner evidence satisfactory to Owner of adequate insurance arrangements for taking Vehicle abroad including (without limitation) an International Motor Insurance Cover and/or Bail bond (as the case may be).

3.4 Hirer will not use any vehicle with a gross vehicle weight over 3.5 tonnes without a full valid and current Operators license where the vehicle is being used for business use.

3.5 Hirer will not take or allow Vehicle weighing over 3.5 tonnes (i.e Grand California) to be driven by any person who does not have a category C1 UK or EU driving license.


4.1 Hirer will pay to Owner on demand:

(a) the Total Deposited as specified in the Agreement together with any further deposits requested by Owner on or before the commencement of any extension of the period of hire, which Owner may apply at any time towards payment of any sums due from Hirer hereunder;

(b) the amounts (if any) specified in the Agreement for Time charges, Collision Damage Waiver, Excess Charges per occurrence, Theft Protection, and the miscellaneous other charges (if any) specified in the Agreement;

(c) all fines, penalties, costs, charges and liabilities relating to parking, road traffic or other offences or contraventions or restoration charges and loss of income if the vehicle is seized by Customs and Excise incurred in relation to Vehicle by Hirer or Owner (except where caused through fault of Owner) from the commencement of this Agreement until Vehicle is returned to Owner in accordance with the terms of this Agreement by the nominated payment method stated in the Agreement regardless of the time lapsed between offence and notification of offence to Owner, and Hirer will allow Owner to process electronic CNP transactions for these amounts plus a reasonable administration fee not less than £25.00 +VAT;

(d) Owner's costs of repairing or replacing Vehicle in the event of loss, theft or damage howsoever caused, plus loss of revenue to Owner (calculated at Owner's unlimited mileage charges for the period during which Vehicle shall remain unavailable for rental by reason of such matters) provided that if Vehicle is operated in accordance with all the terms of this Agreement;

(e) Hirer's Liability in respect of damage to or Theft of Vehicle will be limited to a non-waivable excess charge, per incident, in accordance with Owner's current tariff as specified in the Agreement, except where the damage or theft has been caused by the negligence of the Hirer;

(f) the cost of refueling Vehicle if returned to Owner with less fuel than was contained in Vehicle's fuel tank at the commencement of the period of hire together with Owner's current tariff or refueling service charges;

(g) Owner's cost incurred in recovering Vehicle in the event Hirer fails to return it to Owner in accordance with the terms of this Agreement;

(h) any value added tax or local or other taxes payable in respect of any of the above.

4.2 All overdue payments shall bear interest on the amount overdue at the rate prevailing laid down by the Government from the date such sums become due to the date of actual payment. Owner reserves the right to charge administration fees.


Hirer shall at all times during the term of this Agreement:

(a) take proper care of Vehicle and ensure Vehicle is used in a lawful and reasonable manner in all respects and in particular (without limitation) will keep Vehicle locked when not in use and shall ensure that ignition keys and/or security arming devices are not left in the vehicle when unattended.

(b) return Vehicle to Owner in the same condition as when received as evidenced by Hirer's signature on Owner's "Check-in-report" relating to Vehicle (BVRLA code of conduct/fair wear and tear only excepted) to Owner's address specified in the Agreement immediately upon demand by Owner (such demand not to be made without reasonable cause) subject to a refund to Hirer of any sums already paid by Hirer in excess of those due under the terms of this Agreement. The Owner will not be liable for consequential losses or expenditure as a result of failure to provide a vehicle due to unforeseen events, such as, repairs, accident, roadside assistance, third party damage or effects of weather. The owner’s agents VW and the AA are designated to provide assistance and support in such circumstances as per the terms and conditions of the vehicle handbook.  It is therefore essential that the Hirer also take their own private insurance to cover any additional expenses such as hotels and/or vehicle hire should this go beyond the terms of the AA and VW customer services.

(c) immediately report any accident, loss or damage involving Vehicle to the Owner and the police or other proper authority and take photographic evidence of all damages etc, complete an accident report form and sketch plan, to include details of all witnesses and third parties involved;

(d) immediately report any breakdown, fault or defect, reasonably requiring repair to Owner and will not, in the case of a defect or fault which makes Vehicle un-roadworthy or liable to cause damage or danger to persons or property or further damage to Vehicle, use Vehicle until such defector fault has been repaired or corrected and will take all reasonable steps to prevent or mitigate.

(e) obtain Owner's prior written consent before incurring repair costs in excess of £25;

(f) not remove or interfere with any Vehicle parts or spares or with any identification marks or plates affixed to Vehicle;

(g) inform Owner immediately upon request of the whereabouts of Vehicle;

(h) not sell, mortgage, charge, pledge, assign, underlet, lend or otherwise dispose of or part with possession of Vehicle at any time or contract so to do or otherwise deal with Vehicle in any manner inconsistent with Owner's rights;

(i) maintain all oil and fluid levels and tyre pressures in accordance with the manufacturer's recommendations;

(j) at Owner's request assist Owner in enforcing any rights or remedies Owner may have against third parties in respect of any loss or damage to or in connection with Vehicle arising during the term of this Agreement.
(k) Agree not to disengage any of the passive safety features and leave it secured at all times with the keys removed.
(l) I agree that if I am in breach of any significant policy conditions CamperVanTastic Ltd has the right of recovery against me (the hirer) 


6.1 Owner warrants that from the commencement of the period of hire:

(a) to take all reasonable steps to provide the Hirer with a well maintained vehicle;
(b) when informed of a breakdown by the Hirer to see that the necessary repairs are carried out promptly, if possible;

(c) if repairs cannot be carried out promptly, to provide a substitute vehicle or allow the Hirer to terminate hire.

6.2 All other warranties, conditions or terms relating to contracts of hire and whether implied by statute or common law or otherwise are excluded to the fullest extent permitted by law. In particular (but without limitation) Owner shall not be liable to Hirer for any indirect or consequential loss or damage (including loss of revenue), costs, expenses, liabilities or any other claims or demands arising out of or in respect of:

(a) any breakdown, malfunction, failure or defect of Vehicle; (b) any property left, stored or transported by Hirer or by any other person in or upon the Vehicle either before or after the return of Vehicle to Owner. Provided always that nothing herein contained shall restrict or exclude Owner's liability for death or personal injury caused by Owner's negligence or any other liability of Owner, which cannot be excluded as a matter of law.


7.1 Except where Hirer has elected personally to insure Vehicle as evidenced by Hirer's signature in the "Accepts" space in the Agreement, Hirer participates as an insured under Owner's vehicle insurance policy and agrees to observe all the terms and conditions thereof. A summary of the terms and conditions of such insurance policy is available for inspection at Owner's address specified in the Agreement. Hirer further agrees to protect the interests of Owner and Owner's insurance company in the case of an accident during the term of this Agreement by:

(a) making every endeavour to obtain names and addresses of parties involved and of witnesses and obtaining photographs of the incident;

(b) not admitting liability or guilt to any third party;

(c) not abandoning Vehicle without adequate provisions for safeguarding and securing the same;

(d) calling Owner's office by telephone using the number specified in the Agreement and further giving a detailed report including (without limitation) photographs, plans and drawings to Owner;

(e) notifying the police or other proper authority immediately.

(f) Non-waivable damage excesses: The Hirer will be fully liable for all overhead (including elevating roof & canopy canvas), undercarriage, windscreen, wheel/tyre damage or losses to items stowed externally or towed. The Hirer will have to pay our reasonable costs for bringing the vehicle back to the condition stated in the pre-rental inspection report. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is very dirty, and replacing any items or accessories.

7.2 Where Hirer has elected personally to insure Vehicle (for example when authority has been given by CamperVanTastic for media/film use), Hirer undertakes to insure and keep insured Vehicle during the term of this Agreement under a fully comprehensive motor insurance policy (including windscreen damage) to its full replacement value, free from limitation or excess, with reputable insurers approved in writing by Owner. Hirer agrees to observe all the terms and conditions of the said policy. Hirer shall at Owner's request supply full details of such policy to Owner and shall ensure Owner's interest in Vehicle is endorsed upon the said policy. Hirer shall procure that any money paid by Hirer's insurers under the said policy is paid directly to Owner, and Hirer shall compensate Owner for any loss or damage suffered by Owner in excess of any monies received by Owner.


Hirer will indemnify and hold harmless Owner and keep Owner indemnified and held harmless against all costs, losses, claims or damages, expenses and liabilities of whatsoever nature suffered, incurred or sustained by Owne

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Booking deposits and payment terms

A booking deposit of £250 or 20%, which ever is greater, is required to reserve your campervan. This can be paid by most major credit and debit cards. Unfortunately deposits are non refundable.
Please note that bookings made within a month of travel must be paid in full.

You will be sent a payment link five weeks before your hire to pay your balance. Please contact us ASAP if you have any difficulty paying. If you fail to pay your balance by the due date then you may lose your booking and any deposits/payments made.

Our standard damages deposit is £1,000, or £1,500 for the Grand California (non UK Licence holders or drivers with endorsements may be subject to a higher excess and pre approval by our insurers). We will make a pre authorisation on your credit/debit card for the value of the damages deposit to cover any potential damage to the vehicle and/or equipment as outlined in our terms and conditions.  Excess charges apply for each incident of damage.

A minimum handling fee of £25 (Plus VAT) may be charged for events such as having to administer repairs, refuelling and forwarding traffic and parking penalties.


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What are your cancellation terms?

If you wish to cancel your booking our standard cancellation terms apply:

  • More than 4 weeks before departure: Booking Deposit of £250 or 20% (whichever is greater)
  • 4 weeks or less before departure – Cancellation/No Show: 100% of total hire charge
  • Curtailment - 100% of total hire charge. 
  • Non payment of balance within four weeks of departure may result in cancellation, please contact us ASAP if you have difficulty completing payment.

It is strongly recommended that you take out the highest level of private insurance in case of any medical, unkown or unforseen event that might impact on your holiday or booking.

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What is the registration number of the vehicle I am hiring?

Due to the nature of the business and the need to constantly update our booking diaries it is impossible for us to know which vehicle you are assigned to until about a week before the hire, even then there could be unforeseen circumstances where vehicles need to be swapped over. 

Ferry companies usually have the registration number field in their booking systems as optional so please leave these blank when booking or let the ferry company know that you are using a rental vehicle.

Campsites will usually require a registration number for their insurance, please advise them that you have a rental vehicle.
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What if I want to travel to Europe?

As a member of the UK's national hire industry body, the BVRLA, we are regularly updated on all current legislation and the impact of Brexit.  Please be reassured that at CamperVanTastic we will be in receipt of the most current and up to date information to ensure your holiday goes smoothly.

On payment of EU upgrade we can provide European insurance cover and authority to take the vehicle to mainland Europe by suppling you with a V103 Vehicle on Hire certificate (which authorises you to drive the campervan without the UK V5 vehicle registration document).  Full details here BVRLA Taking a Vehicle Abroad 

We will also ensure your campervan number plate includes the UK identifier with the Union flag (also known as the Union Jack), or a UK sticker, as well as providing High Visability warning vests for all occupents and other equipment.

For our heavier Grand California Mortohomes, over 3.5 tonnes, the new French law requires a blind spot warning sticker "Angles Mortes" which we will also apply in advance of your trip. However rest assured all our vehicles have their own factory built blind spot sensors and warnings for when you are driving. 

If you are arriving from abroad please check Country requirements for applying for an International Driving Permit (IDP).  There is a link here to the UK checker for UK licence holders IDP Country Checker

For passport information regarding travelling to Europe then please see the Government website.


The AA Driving Abroad
General Advice from the UK Government about Driving Abroad and rules about whether you need an international driveing permit

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Are your vehicles Automatic or Manual?

All of our vehicles are Automatic. 
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What licence do I need?

All drivers must have held a full licence for a minimum of two years. It may be possible to seek insurance authority for less than 2 years experience however a higher excess charge may apply.

Drivers of the 3.8t Grand California (The Grand California 680 is 3.8t) will need the C1 category on their driving licence for at least 2 years, enabling them to drive vehicles over 3.5t. UK drivers who passed their test before 1st January 1997 may automatically have this. We will endeavour to make sure that the correct vehicle is available to classified drivers.

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Can I choose what colour van I will hire?

We love having all the colours on the VW palette on our fleet, some VW dealers have even been known to recommend paying us a visit to see all the colour options on the range becuase they don't have as many VW Californias in the same place as we do.

Due to the complexities of fleet management and the need to manage the mileage of our vehicles we cannot gaurentee any requests for certain colours of vehicles.
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What is the difference between a Beach and an Ocean?

We have 2 variants of the VW California on our fleet, the Beach and the Ocean. Simply put, the Beach doesn't have a fitted kitchen inside, instead it has a 3 seat bench in the rear, enabling 5 (and up to 7 if the optional seats are fitted) people to travel in the campervan, including the driver.

Despite having no kitchen, we have instaled a slide out to the rear of our Beaches, with all the camping equipment on it ready to use.
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What are your campervan dimensions?


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How big is a VW Grand California?

The transverse bed is 195cm x 140cm for two adults

The top cab bed is suitable for children.

Exterior dimensions

Length: 598cm

Width 598cm

Height 303cm - 315cm 

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Can we collect from an Airport?

Available on request, please make a note in the comment section of your online booking or email us with your reauest once you have booked your campervan.

Prices are each way and are subject to change.

London Airports:

City (LCY) - £75

Gatwick (LGW) - £75
Heathrow (LHR) - £150
Luton (LLA) - £180
Stansted (STN) - £180
Southend (SEN) - £180

We can also meet you at other destinations, please contact us for pricing.
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What time can we collect and drop off our Campervan?

Pick-up times:
Monday:                     12:00 - 16:00
Tuesday - Friday:       08:30 - 16:00 

Drop-off times:
Monday - Thursday:    08:30 - 16:30
Friday:                         08:30 - 13:00 

Weekend hires usually Friday - Monday
Pick-ups and drop-offs available outside of these hours on request.


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Do you offer excess reduction/CDW?

Most car rental companies offer the Collision Damage Waiver add on to enable you to reduce your damage liability to a lower amount or even zero. They can do this by selling CDW en mass and using that income for other damages, effectively you may pay for someone else's damage.

At CamperVanTastic we don't agree with such practises, so we don't offer CDW or a way to reduce your damage liability. However, this doesn't mean you can't. Some travel insurance policies and even some credit cards offer this already so you may already be covered. There are also 3rd party companies that offer to cover any additional charges relating to damage from the hire. We would recommend getting the highest coverage and making sure that the policy covers campervans and vehicles over £40,000. 

We do still need to take the £1000 (£1500 for Grand Californias) pre-authorised transaction when the vehicle is collected and in the event of any damage use this to cover any costs of damage caused to the vehicle. You should then be able to reclaim this from your 3rd party CDW insurance provider, we are always happy to provide receipts for damage caused to vehicles that have been on hire to aid your claim.

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What if it gets too cold or hot?

We've camped in sub zero temperatures and sweltering 46C plus and want you to be comfortable which is why all our campervans have parking heaters and air conditioning when driving. We have also exclusively designed all weather comfort packs.

Hot Climate Pack
This includes a mains powered fan, mosquito mesh netting for the lower sliding window and rear door and an "airsafe" security lock to enable airflow through the rear door hatch  The campervans have windows in the upper roof area with built in mosquito  nets and an air-conditioning system but this can only be used when the campervan is being driven. Click here to check out optional extras

Cold Climate Pack
For winter trips we can provide a thermal liner for the pop up roof area which will be fitted for you and front windows that you simply attach with velcro, a window scraper and de icer.  These extras are a useful addition when temperatures fall between 0 and 10 C.  Please contact us in advance for advice and tips about extreme campervanning!  Click here to check out optional extras

Extreme Climate Pack
If frost or snow is forecast or your heading for the mountains where temperatures may fall below zero then we recommend the extreme pack. 

You'll get an external roof hood that is easy to fit and will protect the roof area from the elements and snow build up, you'll also get a set of snow chains which in many countries are a legal requirement when snow fall is likely, especially in the mountains.  Click here to check out optional extras

We advise you to take both the Cold and Winter Climate packs for sub zero adventures especially if you plan to sleep in the roof bed.


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What is the minimum rental period for a Campervan?

Campervans can be rented for a minimum of 3 days or 7 days during, July and August. 

Flexible "Try before you buy" packages include instruction and purchase consultation with follow up advice and support. Subject to whether you buy new or second hand, full or part hire costs may be reimbursed when buying from one of our affiliated dealerships, (terms apply). 

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Why hire with CamperVantastic?

CamperVantastic is an award winning specialist hire company that has been independently inspected and approved by the British Vehicle and Rental Association.  This accreditation means that CamperVantastic has achieved industry standards for it's modern fleet of campervans and codes of practice and quality that are periodically reviewed and inspected by the BVRLA to ensure we maintain our customer charter. The association regulates the industry through its mandatory code of conduct. The BVRLA logo is your guarantee that you will receive the highest levels of service

In the unlikely event that you are dissatisfied with the quality or service you receive we have set procedures to resolve any difficulty, which must be made in the first instance and addressed to CamperVantastic, see our FAQ section, how to complain, for details. If you are unsatisfied with the outcome then your have the reassurance that you can appeal to the BVRLA who will investigate and mediate on your behalf.  Click here for more details from the BVRLA website

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Do I need electric hook up?

Electric Hook up

If you are expecting to stay in your campervan without driving for more than 36 hours then we recommend you book an electric hook up to charge and maintain the leisure batteries.  Connecting the hook up lead is very simple and full explaination of the electrical systems is provided before you leave.


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Can you save me money and help me find a campsite?

Camping and Caravanning club  

We have teamed up the Camping and Caravanning club to offer you privileged access and discounts of up to 30% off club site prices. Please click the icon for access to the clubs campsite directory Siteseeker. Your campervan will come equipped with the Clubs campsite guide and a privilege card for the duration of your hire. When booking please mention that you will be using a Motorhome Hire Scheme discount card with Campervantastic Ltd                                               

NEWS The Camping and Caravanning Club will soon be able to boast wireless broadband (Wi-Fi) at 91 of its UK Club Sites. Campers can access the wireless ‘hotspots’ at each site securely for a small fee. Find our more at
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How many people can sleep in the Campervans?

We have many different configurations to our campervans:

The VW California Ocean can sleep 4, with 2 double beds, with the lower bed being slightly narrower.

The VW California Beach can also sleep 4, but it has full width lower bed that is much larger than a standard double bed meaning 3 can fit there at a squeeze.

The VW Grand California 600 can sleep 4, 2 in a fixed bed at the rear of the vehicle and a bunk bed, for children

The VW Grand California 680 sleeps 2 in a large double bed.

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Can I take the Campervan abroad?

Yes, there is an extra cost of £15 per day for our European Upgrade Pack which must be taken if you are planning to leave the UK (not required for Ireland). This pack includes - European driving insurance certificate, European Roadside assistance cover, all items legally required to drive on the continent such as warning triangle, reflective vests etc. There are some limitations as to where you can travel so please tell us your travel plans before you book. 

It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday.

For advice on driving in Europe check out these links.

For Campsite advice try:


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What identification is required to hire a vehicle?

The primary driver will need to provide one piece of photo ID such as your driving licence and two pieces of ID with your current address such as a utility bill dated within 3 months of the hire date. It is vital that we perform a DVLA check for any endorsements for UK licence holders. If you are adding an additional driver we also need to see their full licence and perform a DVLA check. You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring please check with us.

YOU MUST bring the above documentation as failure to do so may invalidate your hire.

If you have not used the DVLA check system before you can access through the DVLA website:

 list of acceptable proofs of address is below:

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What induction do you offer?

When you come to collect your campervan or have it delivered we will give you a full induction and let you have a go at various operations before you drive away. Each campervan has an information manual written by us with all the basics and a full manufacturer’s handbook with more details. If you are stuck on something you can call us on our emergency hour support line.

Please allow at least 45 minutes when you collect your campervan so that we can give you a full guided tour of your campervan and complete all the paperwork necessary.

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What about security?

Crime is relatively low in most campsites however reasonable precautions must be taken to ensure you have a safe and trouble free trip. Lock the vehicle at all times and keep valuables out of sight. All vehicles are fitted with a security system, which can also operate when you are sleeping.


It is advisable to keep personal items of value with you at all times or store them in approved campsite safes. There are also safes in our campervans.


Please note:-  Your personnel possessions are not covered by the hire insurance.


It is strongly recommended that you take out the highest level of private holiday/travel/personal possessions insurance in case of any medical or unforeseen event that might impact on your holiday. You may find you are covered by your household or holiday insurance, please check your insurers terms and conditions.


Our vehicles are GPS tracked for your piece of mind should an incident occur and we are notified of any UK toll roads that the vehicle may use. We will endeavour to remind our customers if any tolls have been used, but cannot always guarantee this reminder.

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What about adding equipment to roof bars or towing?

You can tow trailers and caravans with our Campervans when optional tow bars are fitted. However our insurance only covers these for third party so please ensure you take out adequate insurance for these and any expensive accessories that you take.

Items such as personal possessions, valuables, those attached to roof bars or bike racks such as surfboards and bikes are not covered under our insurance and need to be included on your own home or travel policy.  Anything attached to the optional tow bar is only covered for third party road risk and must be a) roadworthy, and b) covered under a private insurance policy for loss or damage.

If you wish to tow something or fit your own tow bar mounted bike rack etc then you must notify us in advance to make payment for this option in adavnce. We can then ensure your vehicle has the tow bar fitted and that we can supply you with the appropriate number plate.

The hirer is liable for any overhead damage or consequentional vehicle damage as result of carrying items on the roof or tow bar.

Towing Weights of our vehicles:

VW California Ocean:            Braked: 2500kg Unbraked: 750kg
VW Grand California:             Braked: 2000kg Unbraked: 750kg

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Can I bring a pet?

Pets are allowed in our Campervans by prior arrangement as we use dedicated pet campervans for such hires and whilst we expect these campervans to be returned in a clean condition we have to charge a £75 valeting fee for a deep interior clean which includes all protective covers, upholstery and carpets. 

By providing designated pet campervans we can prevent the risk of discomfort for those customers who have allergies.  Should we discover that a campervan has been used to carry pets without prior authorisation then a £100 charge for cleaning and administration will be applied to your hire. 

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What is your smoking policy?

For the comfort of all we operate a strict No smoking policy in the campervans and awnings, charges will apply for damages or cleaning as result of smoking in prohibited areas (please see terms and conditions).

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Can I leave my vehicle with you?

At present we do not have the capacity to store vehicles, however we are based in a residential area and there is free parking in nearby streets. We cannot take any responsibility for your vehicle.

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Where is the nearest train/tube station?

We are situated close to Forest Hill Rail and London Overground and Catford/Catford Bridge Rail stations - all are approximately a 15 minute journey from Central London. Forest HIll is only 45 minutes from Gatwick.

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Do the Campervans have rear seatbelts and can child seats be fitted?

The Campervans have 2 rear (3 in the Beach!) and 2 front, three point seatbelts, additional seating is available and these also have three point seatbelts, all our seating is TUV crash tested and approved. We include free child seats suitable for babies, toddlers and children up to the age of 11 as required by law, please enquire at time of booking. 

We give preference to those who are flying into the UK or do not own child seats so please do bring your own child seats along if you already have some.

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What happens if I breakdown or cannot continue my holiday?

All campervans have full breakdown cover both in the UK and Europe. Full instructions of what to do in the event of a breakdown and terms and conditions are provided in the vehicle handbook for you.

We advise customers to take out the highest level of travel insurance in the event of any unforeseen circumstances that could affect your holiday.
Fees may apply for call outs for human error, eg. Lockout or lights left on, use outside of contracted area of use, or damage caused by negligence. Fees for excess towing and recovery may also apply at our discretion. We will endevour to get you back on the road with the minimum of inconvenience, however delays from appointed service providers may occur during peak periods.

We will not be liable for consequential losses or expenditure as a result of failure to provide a vehicle due to unforeseen events, such as delays, repairs, accidents, roadside assistance, third party damage or effects of weather. Our agents VW and the AA are designated to provide assistance and support in such circumstances as per the terms and conditions of the vehicle handbook.  It is therefore essential that you also take your own private insurance to cover any additional expenses such as hotels and/or vehicle hire should this go beyond the terms of the AA and VW customer services.

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Where is the tool kit, tow bar and jack in a VW California

This is a guide however please refere to your VW manual for ful details.

Tool kit and spare wheel access

The tool kit is under the bench seat but you get to it in the back by raising the rear bed/parcel shelf and supporting it with the rod on the left side. The rear shelf releases with the two catch’s left and right.


There is a black box secured by two thumb screws under the seat. The box drops down and there is a tool kit held closed with Velcro straps and the tow bar with two keys is inside. The lock bolt for the spare and alloy wheels are also in there.

In the Beach the kit is located nearside, facing the tailage, on the left, and under a plastic trim behind the wheel arch inside just to the side below the multiflex board, or parcel shelf if you have a two seat Beach.


If you have a spare lock bolt fitted then there is a dust cover that you remove from the spare wheel retainer bolt (right) and the key fits on top to release the bolt. By the way the spanner has a sneaky screwdriver stowed in one end that pulls out, reverse it for a Phillips or blade head. Handy if you need it. There is also a trim pull for teh wheel trims that looks like a key ring with a long metal hook to help ease the VW trim of the wheel.  If the wheels have been on long time they can be hard to get off so you will need that mallet to hit the tyre and shake the wheel loose from the hub, this can be a bit worrying on a single jack by a busy roadside so if you get stuck just call the AA if it’s a struggle and safer, it’s quite common to have to ask for help.

Returning the wheel, alloy or steel, is a bit of a challenge so you may decide to store this inside the van until you get to a tyre repair shop where they can do this much more easily.

Tow bar fitting

A plastic dust/dirt cover is removed from the tow bar housing found just behind the bumper and the tow bar with the red key inserted and knob turned to green unlocks the ball bearings at the top and simply plugs in to the hole and locks itself.


Remove the key and store it safe back in the tool box.

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How do I complain?

Making a complaint to CamperVanTastic

CamperVanTastic aims to resolve complaints within 21 days of receipt. Complaints must be made by either emailing or writing to: CamperVanTastic Ltd, Unit 5, 118 Stanstead Road, Forest Hill, London SE23 1BX. Complaints will only be handled if received within 28 days of the hire period ending. In the event of a unsatisfactory response to your complaint you may contact the BVRLA (British Vehicle Rental and Leasing Association) of which CamperVanTastic is a member.  The BVRLA will only investigate a complaint once the above procedure has been followed, they will then provide you with an independent free conciliation service, see below.

Using the BVRLA conciliation service

If you are unable to resolve your dispute with our team you can raise your concerns to our free conciliation service. The BVRLA offer a Trading Standards Institute-approved alternative dispute resolution (ADR) service which is available in those rare circumstances where you have exhausted our complaints procedure and still remain dissatisfied

How do I complain?

Details of your complaint should be submitted in writing to the BVRLA using the online eligibility checker and then completing the form, please follow the link below.

Complaint form

July 2021

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