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Camper Van SHOP FAQs

What does "supply to order" mean?

If the item you want is listed as "supply to order" then the product will be ordered from our supplier at the point of receipt of sale.

The lead times on this product can vary by supplier and this will either be communicated to you automatically via the email confirmation of the order, or we will email you with the lead time once we have placed the order with the supplier and received confirmation from them.

On some occasions, the "supply to order" status will display on the site whilst we restock popular lines, in which case it may be that we already have a stock order of this item on its way to us and we are able to dispatch quickly.

You can always give us a call on 02082916800 if you would like to know a lead time on any products that are not in stock if it is not already displayed in the listing.
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What are your delivery times and charges?

We aim to process orders within 48 hours and deliver to UK mainland destinations within five working days.  We will contact you should for any reason your item is out of stock or delayed and offer you either a revised delivery date or refund. We use DPD Next day delivery service on most of our packages, although some smaller packaed may go via Royal Mail 48 hour service.

If you wish to collect goods in person then please email us first, (you must arrange a collection appointment as we could be busy hiring out campervans), you can make payment on collection by cash, debit or credit card and if paid online you must bring your ID and your original payment card.  sales@campervantastic.com
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Where do you deliver?

We deliver worldwide, postage charges will automatically calculate on checkout. Delivery addresses to Isle of Man, Isle of Wight or the Channel Islands may incur an extra charge.

Orders being shipped outside Europe have an initial £50 - £200 delivery deposit, you will be contacted if there are further charges. Overseas shipments may incur local import charges and taxes. Campervantastic accepts no responsibility for these.

We aim to process orders within 2 working days.
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Can I visit your premises?

You are welcome to purchase an item directly but strictly by appointment only, please email or telephone to arrange and confirm stock availability. COLLECTION PAYMENTS MUST BE MADE IN PERSON by Cash, Credit /Debit card Contact sales@campervantastic.com Tel 020 82916800
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How do I contact Campervantastic?

email sales@campervantastic.com
Tel 02082916800

(vistors by appointment only)

Campervantastic Limited
Unit 5
118 Stanstead Road
Forest Hill
London SE23 1BX

Company Registration Number 6454304
VAT Registration Number 925722421

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